Defect product
If the item has a defect such as a misprint or was damaged in shipping then you have up to 14 from when you receive it to contact us for a return. We will provide a shipping label for you to return it for free and get it exchanged.
Contact us at support@shibuineko.com
Regular return
If you have a product that you want to return that is not a defect the product must be unworn and unwashed. You have 14 days to contact us for a return. We will not handle shipping cost for these types of returns.
Contact us at support@shibuineko.com
How long will it take to get a refund?
After we receive the product that you are returning we will issue the refund. It typically takes 3-5 days for returns to go through and show up in your account.